Terms & Condition – Return and Refund Policy
Q: How do I cancel my order/item?
A: You can cancel your order if it has not been shipped yet. Please fill our online Contact Us form to cancel your order.
Q: Has my order shipped?
A: If your order has been shipped, you will receive email containing shipping information like tracking number and shipping carrier.
Q: Can I get an invoice?
A: The email you receive after payment confirmation is your invoice. We recommend that you print it out and keep a copy of this email in a safe place for your records. If you didn’t receive order confirmation email, please fill our online Contact Us form and request invoice.
Q: Do I need to bear the return shipping or postage charges for the returned goods?
A: Yes, you will be responsible for the return postage charges for your unwanted returns because we are not responsible for the shipping cost of unopened goods return.
Q: Where do I send products that I want to return?
A: Please obtain the refund advice notice from us for the return and return your item(s), to the following address:
Poh Kim Video Pte Ltd
#02-03, Hola Centre
65, Ubi Crescent
Singapore 408559
Tel: 6842 1288
Fax: 6742 0535
DEFECTIVE ITEMS
If you receive a damaged or defective item, please contact us the order number & the product condition within 14 days of delivery to obtain an authorization for returns. Unauthorized returns may be refused or disregarded.
Please note that unauthorized returns may be refused or disregarded.
If we authorize a return, we will provide you with an RMA (Return Merchandise Authorization) number and instructions for sending the damaged or defective items to us.
These damaged/defective items must be returned to us securely packaged and wrapped.
After we received the product, we will examine and test the defective item(s).
If we find the defect described in your message, we will ship you a replacement for the defective item(s) via regular Air Mail ONLY. Otherwise, the original item will be shipped back to you.
If the package was returned by a shipment method other than regular Air Mail, Pohkim.net reserves the right to decide on the amount of shipping refund provided based on the cost of a regular Air Mail shipment. Please note that for all returned products, we will verify the condition before sending out a replacement or authorizing a refund.
Reports of defective products on a replacement shipment will not be entertained.
It generally takes about 2-3 weeks to process a return.
We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.
UNOPENED, IN ORIGINAL PACKING AND IN GOOD CONDITION
You may choose to return only unopened items that are in their original packaging and are in good condition, provided you are willing to bear the shipping costs.
You may choose to return any unopened items that are in their original packing and in good condition. Pohkim.net is not responsible for the shipping cost. Please contact us within 14 days of delivery to obtain an authorization for returns. Unauthorized returns may be refused or disregarded.
Unauthorized returns may be refused or disregarded.
If we authorize a return, we will provide you with an RMA (Return Merchandise Authorization) number and instructions for sending the returning items to us.
These items must be returned to us securely packaged and wrapped.
Customers returning an unopened item that is in its original packing and in good condition will receive a full refund as Pohkim credit on the price of that item. However, shipping and handling charges for the order will not be refunded. Please note that before providing a refund for any returned product we will first verify its condition.
It generally takes about 2-3 weeks to process a return. We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.
