Frequently Asked Questions for Korean Drama dvds
Feel free to ask any question using the Contact Us form
Q: How do I shop online?
A: To start shopping, click on the category that you would like to shop from or use search to find an item. In each category there are sub categories with different items.
Click [Add to cart] button directly in product list or click on a small thumbnail photo or name of a product. You’ll be taken to product description page and then click the “Add to cart” button. Now you can continue shopping for additional items, or check out.
Your shopping cart is where you keep your selections until you’re ready to check out. To remove an item from your bag, click the delete button next to the item you want to delete. If you need to change the quantity, write in the correct number and click update.
Now you will be taken to a secure page where you will login or register. Go through all 4 secure checkout steps to complete your ordering process:
- enter billing and shipping address,
- select shipping method,
- review order details and submit order.
- enter your PayPal email and password
After you have purchased your order, the page will show you your order ID number. Be sure to keep this number for your records. It’s that easy.
Q: If I do not have a PayPal account, how can I have one?
A: If you do not have a PayPal account and you want to create it, you can create one in our checkout page or register one on www.paypal.com with your visa, AmericanExpress or Cardmaster. It is free, easy, safe to pay online.
Q: What happens when I place an order online?
If you provided a valid e-mail address during the purchase process, you will receive an e-mail message shortly after you make a purchase confirming your online order, shipment method, and the total amount to be charged to your credit card. In the event that the product availability changes after the credit card has been charged, you will receive a refund in full for the unavailable product.
Q: How do I cancel my order/item?
A: You can cancel your order if it has not been shipped yet. Please fill our online Contact Us form to cancel your order.
Q: Has my order shipped?
A: If your order has been shipped, you will receive email containing shipping information like tracking number and shipping carrier.
Q: Can I get an invoice?
A: The email you receive after payment confirmation is your invoice. We recommend that you print it out and keep a copy of this email in a safe place for your records. If you didn’t receive order confirmation email, please fill our online Contact Us form and request invoice.
Q: Do you have a catalog?
A: No, sorry we do not have a catalog. All of our products can be viewed online.
Q: What is Premium Version Dvd?
A: Premium Version Dvd are encoded with the highest standard quality and clarity in dual layered Dvd 9 format and can be played on all standard DVD players, and comply to all the Region Coding and NTSC/PAL standards.
Q: What is Economy Version Dvd?
A: Economy Version Dvd are higher compression DVD formats which store more information per DVD disc than standard DVDs, while using the same basic techonology. As the files are more compressed, the video and sound quality of the stored media is usually lower. Economy Version Dvd can be played on all standard DVD players, and comply to all the Region Coding and NTSC/PAL standards.
Q: What is the DVD Region Code?
A: DVD’s sold globally are typically encoded to restrict their use to specific locations. That is, a DVD assigned a specific ‘Region Code’ can only be played within the areas specified in that Region Code.
The DVD Region Code can usually be found on the back of the DVD’s package. It is therefore important that you make sure that the DVD(s) you are buying are compatible with your DVD player.
Q: What is the DVD All Region Code?
A: This designation indicates that the individual DVD can be played worldwide.
Q: Do you provide us an invoice or receipt?
A: We do not provide a physical invoice and therefore, no invoice will be mailed to your billing address nor included in your order. We will send out an e-invoice to your email address being maintained with us. However, a shipping list without showing any amount will be included in your order.
Q: Do I have to pay taxes on goods ordered?
A: The customer is considered the importer of the purchased goods and will be responsible for any customs tax, import duties, goods and services tax (GST), valued-added tax (VAT), or any similar customs-related charges. Customs policies vary by country and we cannot make any guarantees as to whether or not shipments will be subject to customs related fees. Please contact your local customs for more information.
Q: Will I receive a refund if I refuse to accept the shipment when it is delivered to me?
A: If any customer refuse a package due to customs issues, including refusal to pay customs tax or duties, failure to provide requested documents, or other related issues, we will not be responsible for any refund or reshipment of the refused goods.
Q: What if the item received is different from the description on your website?
A: It is possible for insufficient or typographical errors to occur. If there is any error or missing information in our product information, please contact us for further assistance.
Q: How do you process my refund?
A: We will arrange to refund the proceeds by PohKim Credit for your future shopping.
Q: Will my credit card and personal information be secure when shopping at Pohkim.net?
A: Please be assured that Pohkim.net takes the necessary security measures to protect your confidential personal information, and we do not release your information to any outside organizations.
As for your credit card confidential infomation is handled by Paypal whom securely send and receive online payments using their credit card or bank account. Please visit PayPal’s official website for detailed information
Q: What is PayPal and how do I pay with PayPal
A: PayPal is an account-based system that lets anyone with an email address securely send and receive online payments using their credit card or bank account.
Please visit PayPal’s official website for detailed information.
To pay with Paypal:
- After placing items in your Shopping Cart, hit the “Proceed to Checkout” button.
- Click tab marked “Sign In & Checkout with PayPal” and enter your email address and password in the indicated fields.
- Click the “Sign In & Checkout with PayPal” button to proceed.
- You will be redirected to the PayPal website. Login to your PayPal account and click “Pay.”
- Choose your shipping address saved at PayPal.com and confirm your payment.
- You will be directed back to the YesAsia.com Checkout Page.
- Click the “Place Order” button and an order number will be created for processing.
Q: Can I pay with my credit card if I do not have a Paypal account?
A: Yes. You can also pay with your credit card if you do not have a Paypal account. Just select payment by credit card at the Paypal transaction page.
Return and Refund Policy
DEFECTIVE ITEMS
If you receive a damaged or defective item, please contact us the order number & the product condition within 14 days of delivery to obtain an authorization for returns. Unauthorized returns may be refused or disregarded.
Please note that unauthorized returns may be refused or disregarded.
If we authorize a return, we will provide you with an RMA (Return Merchandise Authorization) number and instructions for sending the damaged or defective items to us.
These damaged/defective items must be returned to us securely packaged and wrapped.
After we received the product, we will examine and test the defective item(s).
If we find the defect described in your message, we will ship you a replacement for the defective item(s) via regular Air Mail ONLY. Otherwise, the original item will be shipped back to you.
If the package was returned by a shipment method other than regular Air Mail, Pohkim.net reserves the right to decide on the amount of shipping refund provided based on the cost of a regular Air Mail shipment. Please note that for all returned products, we will verify the condition before sending out a replacement or authorizing a refund.
Reports of defective products on a replacement shipment will not be entertained.
It generally takes about 2-3 weeks to process a return.
We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.
UNOPENED, IN ORIGINAL PACKING AND IN GOOD CONDITION
You may choose to return only unopened items that are in their original packaging and are in good condition, provided you are willing to bear the shipping costs.
You may choose to return any unopened items that are in their original packing and in good condition. Pohkim.net is not responsible for the shipping cost. Please contact us within 14 days of delivery to obtain an authorization for returns. Unauthorized returns may be refused or disregarded.
Unauthorized returns may be refused or disregarded.
If we authorize a return, we will provide you with an RMA (Return Merchandise Authorization) number and instructions for sending the returning items to us.
These items must be returned to us securely packaged and wrapped.
Customers returning an unopened item that is in its original packing and in good condition will receive a full refund as Pohkim credit on the price of that item. However, shipping and handling charges for the order will not be refunded. Please note that before providing a refund for any returned product we will first verify its condition.
It generally takes about 2-3 weeks to process a return. We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.
Q: Do I need to bear the return shipping or postage charges for the returned goods?
A: Yes, you will be responsible for the return postage charges for your unwanted returns because we are not responsible for the shipping cost of unopened goods return.
Q: Where do I send products that I want to return?
A: Please obtain the refund advice notice from us for the return and return your item(s), to the following address:
Poh Kim Video Pte Ltd
#02-03, Hola Centre
65, Ubi Crescent
Singapore 408559
Tel: 6842 1288
Fax: 6742 0535
